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2008 Performance Bonus Goals    Last Month August 2008   * Customer satisfaction is measured on a 10-point scale using the four customer surveys performed by Q-Mark. This score is available monthly.   ** Safe & Healthy Workplace Breakdown August 2008 Ground Mishaps                                                          22 Lost Time Injuries                                                         17 Regulatory Infractions   The goal for 2008 is to average no more than 41 events per month per quarter.

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